Receptionist

Part-Time Receptionist

Rockhampton Veterinary Clinic | VetPartners

Join our friendly and growing team at Rockhampton Veterinary Clinic!

We are looking for an experienced, enthusiastic and compassionate Part-Time Receptionist to join our team.

If you have a minimum of 2 years’ reception experience in a veterinary or healthcare setting, enjoy providing exceptional client service and love being part of a supportive team, we would love to hear from you.

About the role

As a Receptionist, you will be an important part of our front-of-house team, helping to create a positive experience for our clients and their pets.

Your responsibilities will include:

• Providing warm, friendly and professional customer service
• Answering phones and responding to client enquiries
• Scheduling appointments and managing the clinic diary
• Processing payments and handling general reception duties
• Assisting clients with pet insurance and general enquiries
• Maintaining accurate client and patient records
• Supporting the veterinary and nursing teams with day-to-day clinic operations
• Maintaining a clean, organised and welcoming reception area
• Providing compassionate support to clients during what can sometimes be difficult times

This is a part-time position and includes participation in a 1-in-3 Saturday rotation.

About Rockhampton Veterinary Clinic

Our recently renovated clinic provides a modern, purpose-built environment for our team and patients. Our veterinary team are experienced all-rounders, providing a broad range of services including surgery, medical cases, dentistry and ultrasound.

Our Lead Veterinarian, Dr Jess, has a special interest in soft tissue surgery and ultrasound, while one of our veterinarians has a particular interest in exotic animal medicine.

We are proud to offer a supportive environment where our team can continue to develop their skills while providing high-quality care to our patients.

About you

We are looking for someone who:

• Has a minimum of 2 years' reception experience in a veterinary or healthcare setting
• Has excellent communication and customer service skills
• Is confident handling busy phone lines and a fast-paced reception environment
• Is organised, reliable and able to multitask
• Has a calm and compassionate approach, particularly when supporting clients through challenging situations
• Enjoys working collaboratively as part of a team
• Has a genuine love for animals and their people
• Is willing to participate in our 1-in-3 Saturday roster

Veterinary reception experience is highly regarded, and familiarity with veterinary practice management software would be advantageous.

Our benefits include

• VetPartners Employee Assistance Program (EAP) for you and your immediate family
• Access to wellbeing and mental health support
• Employee discounts on veterinary services and products
• Access to professional development and learning opportunities
• Opportunities to connect and collaborate with a large network of veterinary professionals across VetPartners
• Access to ongoing training and career development opportunities
• A supportive workplace culture that values the wellbeing and development of our people

Interested?

If you are an experienced veterinary or healthcare receptionist looking for a part-time position in a modern, supportive veterinary clinic, we'd love to hear from you.

Apply now to join the team at Rockhampton Veterinary Clinic!