Client Services Officer

Part time client services officer. 
Must be available between 6am - 2am Mon/Tues/Thurs/Fri and every second weekend

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.  

We're currently seeking a Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!


About the Role:  

This is not your average reception role — working at SASH you'll be part of a fast-paced, 24/7 emergency and specialist hospital where every day presents new challenges and the opportunity to make a real difference.  

• Front of house duties (e.g. greeting clients and managing waiting rooms) 
• Managing a high-volume calls and emails across multiple systems 
• Coordination and booking appointments across various departments 
• Act as a liaison between clients and clinical staff 
• Handling of cash, EFTPOS and other payments, including processing insurance claims 
• Request results, samples, and documentation from third parties

 
Part time will operate on a 6 shifts per fortnight including every second weekend as per below:

• Saturday and Sunday (fortnightly): 12pm – 10pm
• Thursday and Friday: 12pm – 10pm
• Monday and Tuesday: 10am - 8pm

Please note, shift structure can be subject to change that may require future flexibility to support hours between 6.00am - 2.00am. 
  

About You: 

As a successful applicant you  will be a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding.
You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.   

• At least 2 years' experience in a high-volume reception or administrative customer facing role. 
• Ability to commit to 10 shift structure with hours anywhere between 6am - 2am
• Excellent communication skills – both verbal and written 
• Strong initiative and ability to prioritise tasks in a busy environment 
• A natural ability to stay calm and empathetic, even under pressure 
• A passion for animals and delivering outstanding customer service  

Why Join SASH?  

• Competitive hourly rates and fantastic shift penalties!
• Excellent work life balance and roster flexibility. 
• Great opportunities to grow your career in the near future
• Work alongside a supportive team with hands on training provided. 

  
If you feel this is the role for you, please apply with your CV and cover letter by clicking “Apply Now".